Your privacy is a responsibility we never take lightly. This policy clearly explains how RT55 collects, uses, stores, and protects your personal information — all in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
How we protect your data, summarised for easy understanding
Rt55 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Every process of collecting and using your data rests on a clear and legally sound basis.
All data transmitted between your device and rt55's servers is protected by 256-bit SSL encryption. Your banking information is not stored directly in our systems.
Rt55 has never and will never sell, rent, or exchange your personal information to any third party for marketing or commercial purposes.
You have the right to access, correct, and request the deletion of your personal data. Requests are processed within 14 business days at no additional charge.
Rt55 only stores data that is strictly necessary for platform operations and regulatory compliance. Data that is no longer needed is disposed of according to a set schedule.
Should any incident involving your data occur, rt55 is committed to notifying affected users and the Personal Data Protection Department within the timeframe required by law.
This Privacy Policy applies to all information collected by RT55 through our platform – including the official website at rt55.onl and the RT55 mobile app for Android and iOS. It also covers any communications you have with our customer support team.
By using any part of the RT55 platform, you acknowledge that you have read and understood this Privacy Policy. Continued use of our platform following any amendments to this policy means you accept the updated terms.
This document should be read together with the rt55 Terms and Conditions and page Responsible Gaming for a full overview of how rt55 operates.
Legal Basis: RT55's collection and processing of personal data is governed by Malaysia's Personal Data Protection Act 2010 (PDPA). You have rights protected under this law and we respect each one of them.
Rt55 collects your personal information through several means – some you provide directly during registration, and some are collected automatically as you use the platform. Below is a detailed breakdown of the types of data we collect:
| Data Categories | Type of Information | Collection Methods |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number | RegisterKYC |
| Contact Information | Phone number, email address, residential address | Register |
| Financial Data | Bank name, account number (partially stored), transaction history | Deposit/Withdrawal |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Activity Data | Betting history, games played, access times | Automatic |
| Communication Data | Live chat, email, and complaint support records | Interactions |
Data We Do Not Store: rt55 does not store your full credit/debit card numbers, banking PINs, or passwords in readable form. All sensitive financial information is handled exclusively by licensed payment processors.
The data we collect is used for specific, lawful, and transparent purposes. RT55 does not use your data for any purpose unrelated to platform operations. The following outlines how your data is used:
Rt55 does not sell your personal data. However, within the context of legitimate platform operations, there are limited situations where we need to share certain information with trusted third parties:
All third parties we work with are required to comply with data protection standards equal to or higher than our own. rt55 ensures robust data protection agreements are in place with every service partner.
Cross-Border Data Transfers: Where data needs to be processed outside Malaysia, RT55 ensures such transfers are protected by adequate safeguard mechanisms in accordance with recognised international standards.
Rt55 continually invests in security infrastructure to protect your data. The technical and organisational security measures we employ include:
While we take all reasonable precautions, no system is 100% risk-free. You also play an important role – use a strong password, enable 2FA, and never share your login credentials with anyone.
Rt55 only retains your personal data for as long as necessary to fulfil the original purpose of collection or to meet legal obligations. Our data retention guidelines are as follows:
Once the retention period expires, data is securely disposed of using methods that ensure the information cannot be recovered.
Under Malaysia's PDPA and RT55's internal policies, you have the following rights regarding your personal data:
Request a copy of all personal data we hold about you at any time.
Request corrections to inaccurate or incomplete data in our records.
Request deletion of your data, subject to applicable legal obligations.
Object to the processing of your data for direct marketing or profiling purposes.
Receive your data in a structured, electronically usable format.
Request a temporary restriction on the processing of your data while a dispute is being resolved.
To exercise any of the above rights, contact the rt55 data privacy team by email at [email protected]. Requests will be processed within 14 business days. Identity verification may be required before a request is processed.
Rt55 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device. The types of cookies we use are as follows:
You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect the functionality of the RT55 platform. For more details about the cookies we use, please contact our support team.
The RT55 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process any personal data from underage children or minors.
Should we find that personal data of a minor has been collected without valid parental or guardian consent, we will take immediate action to delete that data and close the associated account.
To Parents and Guardians: If you believe your child has registered for or used the RT55 platform, please contact our support team immediately. We will process the deletion of the account and related data within 24 hours.
RT55 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform developments. The most recent update date will always be shown at the top of this page.
When significant changes are made to the Privacy Policy, we will:
Continued use of the RT55 platform after the effective date of any changes means you accept the updated Privacy Policy. If you disagree with the changes, you have the right to close your account.
If you have any questions, concerns, or wish to exercise your data privacy rights, you can reach our team through the following channels:
All data privacy enquiries will be responded to within 3 business days. For more complex data rights requests such as data access or deletion, the processing period is within 14 business days after your identity verification is complete.
Complaints to the Regulatory Authority: If you are not satisfied with RT55's response to your privacy concern, you have the right to file a complaint with the Department of Personal Data Protection (JPDP) Malaysia, which is the PDPA regulatory body in this country.
Rt55 upholds the highest data protection standards so you can focus on what matters most – enjoying a safe and rewarding wagering experience.
By registering, you agree to the Terms and Conditions and Privacy Policy rt55. Play responsibly – learn more.